Don't miss out on our incredible deals! We offer fast shipping. Prices may vary depending on the cosmetic damages. Contact for more details.
Your cart is currently empty
Serving Goodlettsville & Clarksville, Tennessee
Welcome to Black Friday Home Appliances.
We believe every customer deserves clear information about their purchase, appliance condition, warranty coverage, delivery arrangements, payment terms, and customer rights.
This page provides an organized overview of our customer policies. Customers should review these terms before completing their purchase or signing the Store Policy Acknowledgment.
Black Friday Home Appliances sells appliances that may vary in condition, appearance, packaging, and warranty eligibility.
Some appliances may have cosmetic imperfections, including scratches, dents, or other disclosed conditions.
Customers should review the appliance description, disclosed condition, measurements, and applicable warranty information before purchasing.
Cosmetic imperfections disclosed before purchase are not, by themselves, grounds for a discretionary return.
ALL SALES ARE GENERALLY FINAL, except where applicable law requires otherwise or an applicable written warranty provides a remedy.
We generally do not accept returns or exchanges solely because of a change of mind, customer preference, incorrect measurements supplied by the customer, selection of the wrong appliance, or previously disclosed cosmetic damage.
If an appliance is defective, materially misdescribed, damaged during delivery, or not delivered as agreed, the customer's rights and available remedies will be evaluated under the applicable warranty, purchase agreement, and law.
Customers who discover that an appliance does not fit may request a discretionary exchange within 48 hours after delivery or pickup. Approval is not guaranteed and depends on the circumstances, product eligibility, and available inventory.
Additional transportation, installation, or price differences may apply when properly disclosed and agreed to.
Eligible appliances include a 30-day limited functional store warranty beginning on the original purchase date.
The warranty does not restart when an appliance is delivered, picked up, installed, or first used.
This applies even when a purchased appliance remains at our store awaiting pickup or delivery.
Covered mechanical or functional defects must be reported during the applicable warranty period.
Qualifying claims will be evaluated under the complete Store Policy and applicable law. Depending on the circumstances, a resolution may involve inspection, repair, replacement, or a refund when required or approved.
Manufacturer warranties and optional extended protection plans may also be available for eligible appliances.
Customers should retain their purchase invoice and appliance model and serial numbers.
For manufacturer-covered repairs, customers may need to contact the manufacturer directly.
For qualifying store protection agreements, contact Black Friday Home Appliances for assistance.
Appliance Warranty Center:
https://www.blackfridayhomeappliances.com/service/warranty-center-appliances/
Black Friday Home Appliances offers local delivery and select out-of-state freight shipping.
Local delivery is generally available for qualifying addresses within approximately 65 miles of the fulfilling store, subject to route availability and confirmation.
Same-day or next-day delivery may be available for qualifying orders but is not guaranteed.
Delivery and shipping charges depend on factors such as distance, appliance dimensions, weight, access conditions, and carrier requirements.
Additional charges will be explained and authorized before collection.
National shipping estimates may extend to approximately 10 business days under normal circumstances. Actual delivery dates depend on the carrier, destination, and product availability.
Customers should provide accurate delivery information and disclose stairs, restricted access, narrow doorways, and other relevant conditions.
Full Shipping & Returns Policy:
https://www.blackfridayhomeappliances.com/service/shipping-returns/
Unless otherwise agreed in writing, customers should arrange pickup or delivery within 14 calendar days after purchase.
A storage charge of $10 per day may apply after the agreed pickup period when the fee has been clearly disclosed and accepted.
The 30-day limited functional store warranty begins on the purchase date, even when merchandise remains in storage.
Unclaimed merchandise will be handled according to the applicable Store Policy and law.
Customers who need to cancel an order should contact the store promptly.
Approved voluntary cancellations may be subject to a 25% restocking fee, provided the fee was disclosed before purchase and is legally enforceable.
Orders that have already shipped may involve applicable freight or transportation charges.
Fees will not be imposed when prohibited by law or where a customer is entitled to a legally required remedy.
Accepted payment methods, financing availability, payment authorization requirements, and transaction conditions are described in our Payment Methods Policy.
Customers should review any financing or third-party payment agreement separately before accepting its terms.
Payment Methods Policy:
https://www.blackfridayhomeappliances.com/service/payment-methods/
Black Friday Home Appliances collects customer information as needed to process purchases, arrange delivery, provide customer support, and perform other disclosed business functions.
Information may include customer names, contact details, addresses, and transaction-related information.
Our Privacy Policy explains our information practices, website cookies, service providers, and security measures.
Privacy Policy:
https://www.blackfridayhomeappliances.com/service/privacy-policy/
Customers may choose whether to receive text messages from Black Friday Home Appliances.
We distinguish between two separate types of optional SMS communication:
Delivery SMS Consent
Customers may separately agree to receive text messages concerning delivery scheduling, status, and arrival information.
Google Review Invitation Consent
Customers may separately agree to receive one post-purchase text invitation to leave an honest Google review.
These permissions are independent.
Customers may agree to one category, both categories, or neither.
SMS consent is not required to purchase an appliance, arrange delivery, or sign the Store Policy Acknowledgment.
Message and data rates may apply.
Customers may reply STOP to opt out or HELP for assistance.
Providing a phone number or signing the store policy does not, by itself, constitute SMS consent.
SMS Terms & Conditions:
https://www.blackfridayhomeappliances.com/service/sms-terms-and-conditions/
For assistance with purchases, delivery, shipping, returns, warranties, or policy questions, contact:
Black Friday Home Appliances
Goodlettsville & Clarksville, Tennessee
Customer Service: 615-766-8200
Email: [email protected]
Before signing the separate Store Policy Acknowledgment, customers are encouraged to review this page and ask questions about any terms they do not understand.
The acknowledgment should confirm that the customer has been provided access to the applicable policies and agrees to the purchase terms, subject to applicable law.
Signing the Store Policy Acknowledgment does not authorize marketing or other optional SMS messages. Those permissions must be obtained separately.
The detailed policies linked above provide additional conditions and explanations. Nothing in this overview is intended to eliminate rights or remedies provided by applicable law.
BLACK FRIDAY HOME APPLIANCES
Customer Policies & Purchase Agreement
One business. Two locations. Clear policies for every customer.
Customer Policy & Information Center
At Black Friday Home Appliances, we believe in transparency, fairness, and helping our customers make informed purchasing decisions.
This Customer Policies & Purchase Agreement page provides a convenient overview of our store policies.
For customers who would like additional information or wish to review a specific policy in greater detail, we have provided direct links to our individual policy pages below.
Information about delivery services, shipping arrangements, customer pickup, cancellations, returns, exchanges, and applicable fees.
View Shipping & Returns Policy:
https://www.blackfridayhomeappliances.com/service/shipping-returns/
Information about appliance warranties, manufacturer customer service, warranty assistance, and repair support.
Visit Appliance Warranty Center:
https://www.blackfridayhomeappliances.com/service/warranty-center-appliances/
Information about accepted payment methods, payment processing, and available payment or financing options.
View Payment Methods Policy:
https://www.blackfridayhomeappliances.com/service/payment-methods/
Information about how Black Friday Home Appliances collects, uses, protects, and manages customer information.
View Privacy Policy:
https://www.blackfridayhomeappliances.com/service/privacy-policy/
Information about optional customer text-message communications, delivery notifications, Google review invitations, consent requirements, and how to opt out.
View SMS Terms & Conditions:
https://www.blackfridayhomeappliances.com/service/sms-terms-and-conditions/
For additional information about our website and general business terms, customers may review our published Terms & Conditions page.
View General Terms & Conditions:
[Insert verified General Terms & Conditions URL]
By signing the separate Black Friday Home Appliances Store Policy Acknowledgment, the customer confirms that they have been provided access to our applicable store policies, have had an opportunity to review them, and agree to the applicable purchase terms.
Customers are encouraged to ask questions before completing their purchase.
Important: Signing the Store Policy Acknowledgment does not automatically authorize promotional text messages, delivery SMS notifications, or Google review invitations.
Any optional SMS communications require separate, affirmative customer consent.
Nothing in these policies limits rights or remedies that customers may have under applicable law.
Our team is happy to help explain any policy before or after your purchase.
BLACK FRIDAY HOME APPLIANCES
Serving Goodlettsville & Clarksville, Tennessee
Customer Service Email: [email protected]
Website: www.blackfridayhomeappliances.com
Thank you for choosing Black Friday Home Appliances. We appreciate your business and your trust.